J&D International is an IT services and technology support organization providing professional IT support, Annual Maintenance Contract (AMC) services, hardware and software support, server and network support, infrastructure maintenance, and related technical services to businesses, government departments, banking and financial institutions, public-sector organizations, and private enterprises.
We recognize the importance of privacy, confidentiality, information security, and responsible handling of information. This Privacy Policy explains how information may be collected and handled through our website and in connection with enquiries regarding our services.
For enterprise, government, banking, or other institutional engagements, additional contractual terms, confidentiality agreements, security requirements, and data-processing obligations may apply.
1. Scope of This Privacy Policy
This Privacy Policy applies primarily to information collected through the J&D International website, including information submitted through contact forms, enquiry forms, quotation requests, email communications, or other website-based interactions.
Where J&D International provides IT support or technical services to a client, the handling of client information, systems, infrastructure data, user information, logs, documents, or other information may additionally be governed by the applicable service agreement, AMC agreement, NDA, work order, security policy, or other contractual requirements agreed with that client.
In the event of a conflict between this website Privacy Policy and a specific written agreement with a client, the applicable contractual terms will govern the relevant client engagement.
2. Information We May Collect
Depending on how you interact with our website or services, we may collect information such as:
Name and designation
Company, organization, department, or institution name
Official business email address
Business telephone or mobile number
Business address or service location
Details of your IT support or service requirements
Enquiry, quotation, or service-request information
Information voluntarily provided during communication with us
Technical information relating to website access, such as browser type, device information, IP address, and basic website usage information
We request that visitors and prospective clients do not submit passwords, authentication credentials, payment-card information, classified information, or other highly sensitive information through general website enquiry forms.
3. Information Relating to Enterprise and Institutional Clients
Our clients may include banks, financial institutions, government departments, public-sector organizations, PSUs, and private companies.
During the course of providing IT services, J&D International may, where specifically authorized and necessary for the contracted service, have access to certain business or technical information belonging to a client.
Such information may include:
IT asset and inventory information
Hardware and device details
Network and infrastructure information
Server-related technical information
Service tickets and incident details
System configuration information
Maintenance and service records
Authorized user or contact information
Other business or technical information required to perform the contracted services
J&D International will use such information only for legitimate business and service-related purposes and in accordance with applicable contractual, confidentiality, security, and legal requirements.
4. Client Confidentiality
J&D International understands that enterprise, banking, and government clients may provide confidential or sensitive business and technical information.
We will take reasonable measures to maintain the confidentiality of client information and restrict access to authorized personnel who require such access for legitimate service purposes.
Client information will not be sold, rented, or commercially disclosed to unrelated third parties.
Where required, confidentiality obligations may also be established through separate Non-Disclosure Agreements (NDAs), service agreements, or contractual security requirements.
5. Use of Information
Information collected through our website or during business communications may be used for legitimate purposes including:
Responding to enquiries
Understanding client requirements
Preparing quotations and proposals
Providing IT support and maintenance services
Managing AMC and service engagements
Scheduling technical visits
Managing service requests and incidents
Communicating with clients and authorized representatives
Maintaining business and service records
Improving our services and website
Protecting our systems and infrastructure
Preventing misuse, unauthorized access, or fraudulent activity
Meeting contractual, legal, regulatory, or governmental requirements
6. Authorized Technical Access
Where J&D International personnel are required to access a client’s computer, server, network, device, application, or IT infrastructure for providing contracted services, such access will be performed only where authorized and reasonably necessary for the relevant service activity.
J&D International aims to ensure that technical personnel:
Access systems only for authorized service purposes
Follow applicable client security and access procedures
Do not intentionally access information unrelated to the assigned service
Maintain confidentiality of information encountered during service activities
Do not disclose client credentials or confidential information without authorization
Follow applicable organizational and contractual security requirements
Client organizations remain responsible for defining and approving the access permissions provided to service personnel.
7. Banking and Government Client Environments
Where J&D International provides services to banks, financial institutions, government departments, PSUs, or other regulated organizations, additional security, confidentiality, access-control, documentation, audit, and compliance requirements may apply.
J&D International will make reasonable efforts to comply with the applicable requirements communicated to us as part of the relevant engagement.
Specific client security requirements may be governed by the applicable contract, tender, work order, NDA, security policy, or service-level agreement.
8. Data Security
J&D International takes reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
Depending on the nature of the engagement, security measures may include:
Access limited to authorized personnel
Password and credential confidentiality practices
Controlled access to client systems
Secure handling of service records
Appropriate device and system security measures
Confidentiality obligations for personnel
Secure communication and information-handling practices
Monitoring and review of access where appropriate
However, no electronic system or Internet transmission can be guaranteed to be completely secure.
9. Service Reports and Technical Records
During IT support, AMC, hardware maintenance, server support, or network support activities, J&D International may maintain service records such as:
Service date and time
Customer or site information
Equipment details
Issue description
Troubleshooting performed
Parts or components replaced
Service status
Engineer/service personnel details
Customer acknowledgement or service confirmation
Such records may be maintained for service management, warranty/AMC administration, billing, audit, dispute resolution, and contractual or legal requirements.
10. Sharing of Information
J&D International does not sell or rent personal information or client information.
Information may be shared where reasonably necessary with:
Authorized employees or technical personnel
Approved service providers or contractors
Hardware or technology partners where required for service delivery
Hosting, communication, security, or IT service providers
Professional advisers where reasonably necessary
Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law
Any sharing of client information will be limited to the purpose reasonably necessary for the relevant service, business, legal, or security requirement.
11. Third-Party Services
Our website or business operations may use third-party services for hosting, website analytics, email, communication, security, forms, or other legitimate business functions.
Third-party providers may process limited information in accordance with their own privacy policies and applicable contractual arrangements.
J&D International does not control the privacy practices of independent third-party websites or services.
12. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality, security, performance, and user experience.
We may also use analytics tools to understand general website traffic and visitor behaviour.
Visitors may manage cookies through their browser settings. Disabling certain cookies may affect some website functionality.
13. Data Retention
Information may be retained for as long as reasonably necessary to:
Provide services
Maintain business and service records
Fulfil contractual obligations
Maintain AMC and warranty records
Complete billing and accounting requirements
Resolve disputes
Meet audit requirements
Comply with applicable legal or regulatory obligations
For client engagements, specific retention periods may be determined by the applicable contract, client instructions, security requirements, or applicable law.
14. Data Disposal
When information is no longer required and there is no legal, contractual, security, or legitimate business requirement to retain it, J&D International may securely delete, destroy, anonymize, or otherwise dispose of the information using reasonable procedures appropriate to its nature.
For client environments, disposal or deletion may be performed in accordance with the applicable client instructions and contractual requirements.
15. Incident and Security Events
If J&D International becomes aware of a confirmed security incident affecting information under our responsibility, we will take reasonable steps to investigate, contain, and address the incident.
Where required by applicable law, regulation, or contractual obligation, relevant clients or authorities may be notified in accordance with the applicable requirements.
16. Children’s Privacy
Our website is intended primarily for business and professional users. We do not knowingly collect personal information from children through our website for commercial purposes.
17. External Links
Our website may contain links to third-party websites, technology providers, partners, or other external resources.
J&D International is not responsible for the privacy practices, security, or content of such external websites. Visitors should review the privacy policies of third-party websites before providing information to them.
18. Your Rights and Requests
Depending on applicable law and the nature of the information, individuals may have rights relating to their personal information, including rights to request access, correction, or deletion where applicable.
Requests concerning personal information may be submitted using the contact details provided below.
For information belonging to a client organization, requests may also need to be directed through the relevant client or authorized organizational representative, depending on the applicable contractual arrangement.
19. Compliance with Applicable Laws
J&D International aims to handle personal and business information in accordance with applicable Indian laws and regulations and other requirements that may apply to a particular client engagement.
Where a client is subject to specific regulatory, security, or data-protection requirements, additional obligations may be incorporated into the applicable contract or service agreement.
20. Changes to This Privacy Policy
J&D International may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal and regulatory requirements.
The updated version will be published on this page with a revised effective date.
21. Contact Us
For questions, concerns, privacy requests, or information-security-related enquiries, please contact:
J&D International
Website: jndinternationall.com
Email: info@jndinternationall.com
Phone: 7011915669
Business Address: A-10A, Nawada Extention, Uttam Nagar, West Delhi-110059
Last Updated: September 7, 2026