Privacy Policy

J&D International is an IT services and technology support organization providing professional IT support, Annual Maintenance Contract (AMC) services, hardware and software support, server and network support, infrastructure maintenance, and related technical services to businesses, government departments, banking and financial institutions, public-sector organizations, and private enterprises.

We recognize the importance of privacy, confidentiality, information security, and responsible handling of information. This Privacy Policy explains how information may be collected and handled through our website and in connection with enquiries regarding our services.

For enterprise, government, banking, or other institutional engagements, additional contractual terms, confidentiality agreements, security requirements, and data-processing obligations may apply.

1. Scope of This Privacy Policy

This Privacy Policy applies primarily to information collected through the J&D International website, including information submitted through contact forms, enquiry forms, quotation requests, email communications, or other website-based interactions.

Where J&D International provides IT support or technical services to a client, the handling of client information, systems, infrastructure data, user information, logs, documents, or other information may additionally be governed by the applicable service agreement, AMC agreement, NDA, work order, security policy, or other contractual requirements agreed with that client.

In the event of a conflict between this website Privacy Policy and a specific written agreement with a client, the applicable contractual terms will govern the relevant client engagement.

2. Information We May Collect

Depending on how you interact with our website or services, we may collect information such as:

  • Name and designation

  • Company, organization, department, or institution name

  • Official business email address

  • Business telephone or mobile number

  • Business address or service location

  • Details of your IT support or service requirements

  • Enquiry, quotation, or service-request information

  • Information voluntarily provided during communication with us

  • Technical information relating to website access, such as browser type, device information, IP address, and basic website usage information

We request that visitors and prospective clients do not submit passwords, authentication credentials, payment-card information, classified information, or other highly sensitive information through general website enquiry forms.

3. Information Relating to Enterprise and Institutional Clients

Our clients may include banks, financial institutions, government departments, public-sector organizations, PSUs, and private companies.

During the course of providing IT services, J&D International may, where specifically authorized and necessary for the contracted service, have access to certain business or technical information belonging to a client.

Such information may include:

  • IT asset and inventory information

  • Hardware and device details

  • Network and infrastructure information

  • Server-related technical information

  • Service tickets and incident details

  • System configuration information

  • Maintenance and service records

  • Authorized user or contact information

  • Other business or technical information required to perform the contracted services

J&D International will use such information only for legitimate business and service-related purposes and in accordance with applicable contractual, confidentiality, security, and legal requirements.

4. Client Confidentiality

J&D International understands that enterprise, banking, and government clients may provide confidential or sensitive business and technical information.

We will take reasonable measures to maintain the confidentiality of client information and restrict access to authorized personnel who require such access for legitimate service purposes.

Client information will not be sold, rented, or commercially disclosed to unrelated third parties.

Where required, confidentiality obligations may also be established through separate Non-Disclosure Agreements (NDAs), service agreements, or contractual security requirements.

5. Use of Information

Information collected through our website or during business communications may be used for legitimate purposes including:

  • Responding to enquiries

  • Understanding client requirements

  • Preparing quotations and proposals

  • Providing IT support and maintenance services

  • Managing AMC and service engagements

  • Scheduling technical visits

  • Managing service requests and incidents

  • Communicating with clients and authorized representatives

  • Maintaining business and service records

  • Improving our services and website

  • Protecting our systems and infrastructure

  • Preventing misuse, unauthorized access, or fraudulent activity

  • Meeting contractual, legal, regulatory, or governmental requirements

6. Authorized Technical Access

Where J&D International personnel are required to access a client’s computer, server, network, device, application, or IT infrastructure for providing contracted services, such access will be performed only where authorized and reasonably necessary for the relevant service activity.

J&D International aims to ensure that technical personnel:

  • Access systems only for authorized service purposes

  • Follow applicable client security and access procedures

  • Do not intentionally access information unrelated to the assigned service

  • Maintain confidentiality of information encountered during service activities

  • Do not disclose client credentials or confidential information without authorization

  • Follow applicable organizational and contractual security requirements

Client organizations remain responsible for defining and approving the access permissions provided to service personnel.

7. Banking and Government Client Environments

Where J&D International provides services to banks, financial institutions, government departments, PSUs, or other regulated organizations, additional security, confidentiality, access-control, documentation, audit, and compliance requirements may apply.

J&D International will make reasonable efforts to comply with the applicable requirements communicated to us as part of the relevant engagement.

Specific client security requirements may be governed by the applicable contract, tender, work order, NDA, security policy, or service-level agreement.

8. Data Security

J&D International takes reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Depending on the nature of the engagement, security measures may include:

  • Access limited to authorized personnel

  • Password and credential confidentiality practices

  • Controlled access to client systems

  • Secure handling of service records

  • Appropriate device and system security measures

  • Confidentiality obligations for personnel

  • Secure communication and information-handling practices

  • Monitoring and review of access where appropriate

However, no electronic system or Internet transmission can be guaranteed to be completely secure.

9. Service Reports and Technical Records

During IT support, AMC, hardware maintenance, server support, or network support activities, J&D International may maintain service records such as:

  • Service date and time

  • Customer or site information

  • Equipment details

  • Issue description

  • Troubleshooting performed

  • Parts or components replaced

  • Service status

  • Engineer/service personnel details

  • Customer acknowledgement or service confirmation

Such records may be maintained for service management, warranty/AMC administration, billing, audit, dispute resolution, and contractual or legal requirements.

10. Sharing of Information

J&D International does not sell or rent personal information or client information.

Information may be shared where reasonably necessary with:

  • Authorized employees or technical personnel

  • Approved service providers or contractors

  • Hardware or technology partners where required for service delivery

  • Hosting, communication, security, or IT service providers

  • Professional advisers where reasonably necessary

  • Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law

Any sharing of client information will be limited to the purpose reasonably necessary for the relevant service, business, legal, or security requirement.

11. Third-Party Services

Our website or business operations may use third-party services for hosting, website analytics, email, communication, security, forms, or other legitimate business functions.

Third-party providers may process limited information in accordance with their own privacy policies and applicable contractual arrangements.

J&D International does not control the privacy practices of independent third-party websites or services.

12. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, security, performance, and user experience.

We may also use analytics tools to understand general website traffic and visitor behaviour.

Visitors may manage cookies through their browser settings. Disabling certain cookies may affect some website functionality.

13. Data Retention

Information may be retained for as long as reasonably necessary to:

  • Provide services

  • Maintain business and service records

  • Fulfil contractual obligations

  • Maintain AMC and warranty records

  • Complete billing and accounting requirements

  • Resolve disputes

  • Meet audit requirements

  • Comply with applicable legal or regulatory obligations

For client engagements, specific retention periods may be determined by the applicable contract, client instructions, security requirements, or applicable law.

14. Data Disposal

When information is no longer required and there is no legal, contractual, security, or legitimate business requirement to retain it, J&D International may securely delete, destroy, anonymize, or otherwise dispose of the information using reasonable procedures appropriate to its nature.

For client environments, disposal or deletion may be performed in accordance with the applicable client instructions and contractual requirements.

15. Incident and Security Events

If J&D International becomes aware of a confirmed security incident affecting information under our responsibility, we will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, regulation, or contractual obligation, relevant clients or authorities may be notified in accordance with the applicable requirements.

16. Children’s Privacy

Our website is intended primarily for business and professional users. We do not knowingly collect personal information from children through our website for commercial purposes.

17. External Links

Our website may contain links to third-party websites, technology providers, partners, or other external resources.

J&D International is not responsible for the privacy practices, security, or content of such external websites. Visitors should review the privacy policies of third-party websites before providing information to them.

18. Your Rights and Requests

Depending on applicable law and the nature of the information, individuals may have rights relating to their personal information, including rights to request access, correction, or deletion where applicable.

Requests concerning personal information may be submitted using the contact details provided below.

For information belonging to a client organization, requests may also need to be directed through the relevant client or authorized organizational representative, depending on the applicable contractual arrangement.

19. Compliance with Applicable Laws

J&D International aims to handle personal and business information in accordance with applicable Indian laws and regulations and other requirements that may apply to a particular client engagement.

Where a client is subject to specific regulatory, security, or data-protection requirements, additional obligations may be incorporated into the applicable contract or service agreement.

20. Changes to This Privacy Policy

J&D International may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal and regulatory requirements.

The updated version will be published on this page with a revised effective date.

21. Contact Us

For questions, concerns, privacy requests, or information-security-related enquiries, please contact:

J&D International

Website: jndinternationall.com

Email: info@jndinternationall.com

Phone: 7011915669

Business Address: A-10A, Nawada Extention, Uttam Nagar, West Delhi-110059

Last Updated: September 7, 2026